Understanding the Tax Refund Service in France and Galeries Lafayette new Self Service Tax Back Refund Machines

Comment on Understanding the Tax Refund Service in France and Galeries Lafayette new Self Service Tax Back Refund Machines by Melina Noviani.

Hi, I purchased some good in Galeries Lafayette last November (11th November), i got the tax refund amount in cash immediately through the machine which located at Galeries Lafayette, with a guarantee of my credit card. The customer service at the tax refund counter said that i need to collect a custom stamp within 21 days, otherwise they will charge my credit card with the amount of tax refund i got. I have done everything they told us (collect a custom stamp and put it in the mail box). However, today when i checked my credit card settlement, there is a charged in my credit card, which is the same as the amount of tax refund i got, and it is being charged by Galeris Lafayete. So what should i do now? do you have some advise? and why galeries lafayete charged my credit card when i already get a custom stamp and put it in the mail box?

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