Hi, I purchased some good in Galeries Lafayette last November …

Comment on Understanding the Tax Refund Service in France and Galeries Lafayette new Self Service Tax Back Refund Machines by Melina Noviani.

Hi, I purchased some good in Galeries Lafayette last November (11th November), i got the tax refund amount in cash immediately through the machine which located at Galeries Lafayette, with a guarantee of my credit card. The customer service at the tax refund counter said that i need to collect a custom stamp within 21 days, otherwise they will charge my credit card with the amount of tax refund i got. I have done everything they told us (collect a custom stamp and put it in the mail box). However, today when i checked my credit card settlement, there is a charged in my credit card, which is the same as the amount of tax refund i got, and it is being charged by Galeris Lafayete. So what should i do now? do you have some advise? and why galeries lafayete charged my credit card when i already get a custom stamp and put it in the mail box?

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