Understanding the Tax Refund Service in France and Galeries Lafayette new Self Service Tax Back Refund Machines

tax back refund service in Paris

One thing I love about shopping in Paris is taking advantage the tax refund service in France. Many people think the tax refund service in France is complicated when in reality it’s very simple and it’s made even simpler by Galeries Lafayette. I’ve broken down this article into 3 simple categories, what is VAT tax, how do you qualify for the tax refund, how do you submit and file the tax refund paperwork.

gossip girl shopping in paris

What are VAT Tax and Tax Back Refund Services?

VAT Tax is very similar to Sales Tax. The main difference between VAT tax and Sales tax is VAT tax is already included into the goods and services on the price tag. VAT Tax can range anywhere from 2% to 33%.

Tax Back Refund is the refund you receive from the government on the tax you paid for your item.

How do you qualify for the tax refund service in France?

There are a few requirements for the VAT Tax Refund that you must follow in order to claim your tax refund:

  1. Spend more than 175.01 Euros in the same store, the same day
  2. Cannot be a member of the EU (European Union)
  3. Must be older than 15
  4. Must not be in France longer than 6 months
  5. Make sure you have your passport with you the time of the purchase

How do you submit and File the Tax Refund Paperwork

tax back refund machine in France

Once you purchase something for more than 175 Euros ask for the VAT “Detaxe” Form. (Ask the sales associate for this if they do not automatically give it to you)

Galeries Lafayette now self-service tax back refund machines that take you step by step through the process of filling your tax back refunds. When you are processing the paperwork at the self-service kiosk you have the ability to get the VAT tax back immediately in cash or you can have it added back to your credit card which can take up to 3 months. If you want cash back immediately you receive 10.8% of your purchases back as long as you depart from the EU within 21 days. If you decide to wait and have it refunded on your credit card you will receive 12% cash back.

When you are using the self service tax back refund machine at Galeries Lafayette, it will prompt you step by step what documents you need to scan and will tell you the amount you will receive back.

Once you finish with the tax refund machine it will provide you will some paperwork. Make sure you take the paperwork and the envelope to drop it off at the airport. When you arrive to the airport there will be boxes at these locations:

At Paris-Orly
South Terminal: Departures level, gate G
West Terminal: Arrivals level, gate E

At Paris-Charles de Gaulle
Terminal 1: CDGVAL level, hall 6
Terminal 2A: Departures level, gate 5
Terminal 2C: Departures level, gate 12
Terminal 2D: Departures level, gate 6
Terminal 2E: Departures level, gate 4
Terminal 2F: Arrivals level
Terminal 3: Departures level, airside

tax back in Paris steps

GALERIES LAFAYETTE PARIS HAUSSMANN:

Address · 40, Boulevard Haussmann 75009 PARIS

Store Hours · Monday to Saturday 9.30am to 8.30pm
& Sundays from 11am to 7pm

Website · Galeries Lafayette Haussmann Paris

Sincerely Petite in Paris,

Petite in Paris Diane

 

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91 Comments

  1. Theresa McGrath
    July 22, 2018 / 4:53 pm

    I forgot to register my VAT refund at the airport , I am now back in Canada what do I do?

    View Comment
    • Diane
      Author
      July 22, 2018 / 6:06 pm

      Dear Theresa,

      Yes you can still receive your VAT refund tax. It’s a little longer of a process, but I’ve outlined it below for you

      Within 6 months after the date of purchase of your goods, you must address a tax refund request to:

      Direction Générale des Douanes et Droits Indirects
      Fiscalité, transports et politiques fiscales communautaires (bureau F1)
      11, rue des Deux Communes
      93558 Montreuil
      France

      This request MUST be supported by the following documents:

      – A copy of your passport;
      – A copy of your travel ticket or your boarding pass;
      – An “attestation de présentation des marchandises” issued by a French Consulate. In order to get this document you must go to the Consulate with the goods you bought, your passport and your plane ticket – OR –
      – The U.S. Customs or Canadian Customs declaration you made for those goods when entering your country;
      – A letter with explanations of the reasons why you were not able to get your form stamped when leaving France
      – The Retail Export Form.

      If your application is adjudicated as justified, you will be mailed an endorsed “customer” copy of the Retail Export Form. The Customs will mail the other copy to the store, which will, in turn, refund you the VAT.

      Hope that helps!
      Diane

      View Comment
  2. Alejandro C Duarte
    July 24, 2018 / 8:39 pm

    Hey, I went to the airport and went to the global blue for VAT, she stamped it, and she told me to drop it off the mail box.
    This was June 15th of 2018, and i still haven’t received any VAT refund back onto my credit card.
    WHO AND HOW do I get ahold of someone for this.
    Any number to contact. I’m from the US.

    View Comment
    • Diane
      Author
      July 25, 2018 / 5:28 am

      Hello Alejandro,

      Typically the VAT tax can take up to 3 months.

      To check the status of the your refund go to this site to track your refund

      https://secure.globalblue.com/tax-free-shopping/refund-tracker

      ( or if you used Premier Tax Free https://premiertaxfree.com/track-my-refund)

      If after 3 months has passed I would first contact your credit card company. In addition Some of the larger shops process their own VAT refunds, in which case the payment would be from the shop. I would suggest you follow-up with the shop.

      Lastly here is the VAT Phone number you can call: +44 2920 501 261

      Hope that helps!
      Diane

      View Comment
  3. Michelle
    August 9, 2018 / 3:59 am

    Hi Diane,

    What if I went to visit another EU country (Greece) after shopping in Paris before returning home (the US)? Do I still follow your steps – get VAT refund at Galeries Lafayette and then mail the form at Orly airport? Or do I have to do my VAT refund in Greece?

    Thanks!

    View Comment
    • Diane
      Author
      August 9, 2018 / 7:24 am

      Hello Michelle,

      Thank you for your message.

      You only file your VAT refund back when you leave the EU (Schengen Area). So if you go straight from Paris to Greece then you would file in Greece. However, if you decided to do the cash back option as oppose to waiting for the credit on your credit card, you would do that immediately and get the cash back instantly, then you would drop the form off in Greece.

      Make sure you get there plenty of time in advance to locate the VAT refund machines, typically they are by the departures.

      Hope that helps, safe travels, and Happy Shopping! 🙂
      Diane

      View Comment
  4. August 9, 2018 / 5:32 pm

    Hi, I am going to another EU country after France before returning home to the US. After I do my VAT refund process at Galeries Lafayette, where do I get the customs stamp (at Orly airport in France or the next country before returning home)?

    Thanks!

    View Comment
    • Diane
      Author
      August 10, 2018 / 7:06 am

      Hello Michelle,

      Thank you for your message. You will get the customs stamp at the next country before you go home.

      The custom stamp is provided when you scan your documents at the VAT refund machine at the airport 🙂

      Let me know if you have any other questions.

      Diane

      View Comment
  5. Fiona
    August 15, 2018 / 5:37 am

    Hello Diane,

    thanks so much for your blogpost!
    I still have some questions after reading your comments/replies.

    I processed the paperwork at Galeries Lafeyette’s self service kiosks, and had the VAT stamp at an austrian airport, however was told they cannot process the refund as its not Global Blue. Do I post it back to the address you mentioned in your reply to Theresa? I also don’t have my boarding pass anymore. Also don’t I also need to post my receipt?

    Thank you!

    View Comment
    • Diane
      Author
      August 19, 2018 / 6:33 pm

      Hello Fiona,

      Great question. Yes please follow the information I provided Theresa. If you don’t have your boarding pass please check with the airline. Many times you are able to request a receipt your boarding pass, or still print it off online. Yes, please include your receipt as well.

      Also, it’s important to mention for others, that sometimes you have to check with the Premier tax free section instead of Global Blue (Depends on where you filed the taxes)

      Kind Regards,
      Diane

      View Comment
  6. Tune
    August 15, 2018 / 5:01 pm

    Is there max amount that i can get back in VAT.. like im getting 3 LV purses.. what would be the best way going back to US.

    also is there a limit on how many handbags you can buy like in UK (3 bags in 6 months)?

    View Comment
    • Diane
      Author
      August 19, 2018 / 6:34 pm

      Hello Tune,

      Thank you for the message. No there isn’t an amount like there is in the UK. However, some high end luxury stores will limit how many bags they sell you, for example I believe Hermes limits it to 2 a year with the same passport. Also, keep in mind the more items you have the more likely it is you will get searched when you go through customs so just make sure you have all the information / products readily available!

      Have fun shopping!
      Diane

      View Comment
  7. GH
    August 31, 2018 / 3:11 pm

    Hello Diane,

    It has been about 5 weeks or so that I came back from London. As I went to Paris and shop in Galaries Lafayette, I did a tax refund at London airport. As currently now is using the machine to process and to receive the documents, do I still have to mail the receipt to global blue? My receipt have to no stamp,,, Like my Printemps and Selfridges receipt both have stamp… I also remember that I have a customer copy of the tax refund form from Galaries Lafayette but I am unable to track it at Global Blues… Does this mean that I have to mail the receipt to global blue now or so? Will they give any copy of the tax refund form(Customer copy)?

    View Comment
    • Diane
      Author
      September 8, 2018 / 8:54 am

      Hello GH,

      When you were at the airport, did you drop the paperwork into the box to be processed or did you take it with you?

      Thanks!
      Diane

      View Comment
  8. Wendy Au
    September 8, 2018 / 7:42 am

    Bonjour Diane,

    I bought something from Chanel Galeries Lafayette Haussmann on 15 June 2018.

    I went to the your tax refund counter to collect the summary. of tax refund Then I went to CDG airport and had it stamped after the self check kiosk denied approval. Then I dropped it in the box . I have not received the tax refund.. I tried to track through Globalblue & Premier tax free but to no avail. I think my refund form said something like Pablo.

    Can you advise me? Thanks

    View Comment
    • Diane
      Author
      September 8, 2018 / 8:56 am

      Bonjour Wendy,

      Great question, when you went through the process did anyone manually approve it? Also, if it said Pablo on the form did you take it to the Pablo Kioski?

      You are still under the 3 month window from when you processed it, sometimes it takes longer especially in the summer due to all the tourist coming to Paris.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
      • Meu
        November 14, 2018 / 9:13 am

        I got the same problem as Wendy too and I have done all the procedure that she mentions, when the self check Pablo kiosk denied approval one of my summary tax i went to the counter for assistant for manually approval and then drop it the box.
        It’s been 2 months and half and I wander is there any way that I could track the status? Which company that Galeries Lafayette using, Global blue or premier Tax? I try premier tax but no answer yet. Thanks

        View Comment
  9. Kristine
    September 8, 2018 / 12:34 pm

    Hi Diane,

    I bought a wallet at Galeries Lafayette and I processed my tax form at the pablo kiosk at CDG but I just realized that I forgot to send the paper in the mailbox at the airport. Do you think I should just mail it back to France from the U.S.?

    View Comment
    • June 2, 2019 / 6:53 am

      Dear Kristine,

      Thank you for your message about the tax refund policy in Paris from Galeries Lafayette!

      Did you receive a green check mark when you scanned the documents? If you received a green check mark when you scanned the documents you didn’t have to drop them into the mailbox.

      If you did not receive the green check mark then you had to drop them in the mailbox at the airport in order to receive your tax back from Paris.

      However, you always have the option to mail the forms as well even though you are back in America.

      I hope that answers your question regarding the tax refund process in Paris from Galeries Lafayette.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  10. PAN LI
    September 10, 2018 / 8:33 am

    I haven’t scan my passport and tax refund form in the self tax refund machine after i finish the tax free process, so i didn’t get my cash from the machine, and now i have been back to China, what can i do to retrieve the loss? thanks

    View Comment
    • Diane
      Author
      September 11, 2018 / 3:56 pm

      Dear Pan,

      Below is the process on how you would receive your tax refund now that you are back in China

      Within 6 months after the date of purchase of your goods, you must address a tax refund request to:

      Direction Générale des Douanes et Droits Indirects
      Fiscalité, transports et politiques fiscales communautaires (bureau F1)
      11, rue des Deux Communes
      93558 Montreuil
      France

      This request MUST be supported by the following documents:

      – A copy of your passport;
      – A copy of your travel ticket or your boarding pass;
      – An “attestation de présentation des marchandises” issued by a French Consulate. In order to get this document you must go to the Consulate with the goods you bought, your passport and your plane ticket – OR –
      – The U.S. Customs or Canadian Customs declaration you made for those goods when entering your country;
      – A letter with explanations of the reasons why you were not able to get your form stamped when leaving France
      – The Retail Export Form.

      If your application is adjudicated as justified, you will be mailed an endorsed “customer” copy of the Retail Export Form. The Customs will mail the other copy to the store, which will, in turn, refund you the VAT.

      Hope that helps!
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  11. Vicki
    September 11, 2018 / 3:50 pm

    Hi Diane,

    I bought the Chanel wallet from galeries Lafayette and did the tax refund there. I received cash back already. But the last EU country I left was Spain. I had the tax form stamped from the Barcelona airport customs. Do I need to mail this back? And to what address? I lost my envelope. Thank you.

    View Comment
    • Diane
      Author
      September 11, 2018 / 3:57 pm

      Dear Vicki,

      Did you drop your envelope into the box when you were at the airport? If not I’ve outlined the process below

      Within 6 months after the date of purchase of your goods, you must address a tax refund request to:

      Direction Générale des Douanes et Droits Indirects
      Fiscalité, transports et politiques fiscales communautaires (bureau F1)
      11, rue des Deux Communes
      93558 Montreuil
      France

      This request MUST be supported by the following documents:

      – A copy of your passport;
      – A copy of your travel ticket or your boarding pass;
      – An “attestation de présentation des marchandises” issued by a French Consulate. In order to get this document you must go to the Consulate with the goods you bought, your passport and your plane ticket – OR –
      – The U.S. Customs or Canadian Customs declaration you made for those goods when entering your country;
      – A letter with explanations of the reasons why you were not able to get your form stamped when leaving France
      – The Retail Export Form.

      If your application is adjudicated as justified, you will be mailed an endorsed “customer” copy of the Retail Export Form. The Customs will mail the other copy to the store, which will, in turn, refund you the VAT.

      I hope that helps,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  12. Domi
    September 14, 2018 / 10:17 pm

    Hi Diane,

    I had purchased my item and got a refund the same day as a cashback. I then got a customs stamp in Italy and put it in a mailbox before I departed.

    However now I have received a charge from Galeries Lafayette. Do you know who to contact regarding this charge – I had already emailed Premier TaxFree but they said the Galeries Lafayette form is not Premier TaxFree.

    I am tempted to dispute this on my credit card but just seeing if I can get it clarified before I do.

    Thanks!
    Domi

    View Comment
    • June 2, 2019 / 7:03 am

      Dear Domi,

      Thank you for your message about the tax refund policy in Paris from Galeries Lafayette!

      I’m sorry to hear about your issue regarding the tax refund process in Paris, do you know if it got approved before you put it in the mailbox? Unfortunately, I’m not 100% familiar with how the mailboxes look and the flow in Italy. You should however, not be receiving a charge on your credit card if you deposited it in the mailbox. Did you take a photo of your tax refund receipt? I advise you contact galeries lafayette to try to get this resolved. I’m sorry again to hear this happened, I know how frustrating this could be. The tax refund policy in Europe is quite complicated.

      I hope that answers your question regarding the tax refund process in Paris from Galeries Lafayette.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
      • Jacq
        June 17, 2019 / 4:19 am

        Hi Diane,

        I had the same issue. Unfortunately GL is not helping at all. Instead, they claimed that tourist should not be enjoying such “special offer” for tax refund. I had shop so much in EU and it looks like only GL is giving such dispute and it seems norm to most tourists.

        I hope to resolve this soon too with GL. I have contacted EU tax and GL should be able to return the charges from my credit card however, according to GL they must have the original copy which is impossible for me to produce since it has been sent out long ago.

        I hope you have took an image of your tax form and seek for other relevant help regarding this.

        Regards,
        Jacq

        View Comment
  13. Zeiad
    September 24, 2018 / 11:46 pm

    Hello ,

    I have problem, I bought wallet from galeries Lafayette and I did the tax refund there. I received cash back after three days I went to CDG airport and forget to scan the form, and after 3 montes from now they don’t take the tax from my account,,,

    what shell i do? send the form by mail?

    View Comment
    • June 2, 2019 / 7:06 am

      Dear Zeiad,

      Thank you for your message about the tax refund policy in Paris from Galeries Lafayette!

      You would have to mail the tax form back from your home country. I’m not sure where exactly you are located but you have the option to mail the tax refund form back at several locations.

      After 3 months they will add a charge to your credit card of the money you received back so it is very important that you mail in the tax refund form back.

      Here is a little more information on that process:
      Within 6 months after the date of purchase of your goods, you must address a tax refund request to:

      Direction Générale des Douanes et Droits Indirects
      Fiscalité, transports et politiques fiscales communautaires (bureau F1)
      11, rue des Deux Communes
      93558 Montreuil
      France

      This request MUST be supported by the following documents:

      – A copy of your passport;
      – A copy of your travel ticket or your boarding pass;
      – An “attestation de présentation des marchandises” issued by a French Consulate. In order to get this document you must go to the Consulate with the goods you bought, your passport and your plane ticket – OR –
      – The U.S. Customs or Canadian Customs declaration you made for those goods when entering your country;
      – A letter with explanations of the reasons why you were not able to get your form stamped when leaving France
      – The Retail Export Form.

      If your application is adjudicated as justified, you will be mailed an endorsed “customer” copy of the Retail Export Form. The Customs will mail the other copy to the store, which will, in turn, refund you the VAT.

      I hope that answers your question regarding the tax refund process in Paris from Galeries Lafayette.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  14. Patrick Wong
    October 2, 2018 / 2:58 pm

    Bonjour Diane

    I am terribly sorry to trouble you but I have a similar situation to the others except I have gotten the stamp at customs and approved. I also completed all the details on the Pablo kiosk upstairs of the department store.

    Essentially I opted for the credit card reimbursement and took my forms to the airport. Unfortunately I did not realise I had to send it back via mail so I threw away the envelope with all the details. I still have all the receipts and forms but just not the envelope with the address.

    I was hoping you could help me with the correct mail address as I have already got everything approved but just need to send it back to Galeries Lafayette so they can process the tax return.

    I saw the mailing address you replied to others but it looks like when you haven’t completed any steps and just have the receipts?

    If you could help it would be great as I have tried to look for a number to call at Galeries Lafayette but there is none and they have not replied to my email and it has been a long time.

    Thanks and much appreciated.

    View Comment
    • June 2, 2019 / 7:10 am

      Dear Patrick,

      Thank you for your message about the tax refund policy in Paris from Galeries Lafayette-

      The good news is if your paperwork got approved you don’t have to deposit it in the mailbox at the airport. You only have to deposit the tax refund forms if it does not get approved.

      Meaning you don’t have to mail back any of the tax refund paperwork to Galeries Lafayette!

      I hope that answers your question regarding the tax refund process / service in Paris at Galeries Lafayette.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  15. Khiem
    October 3, 2018 / 1:12 pm

    Hi Diane,

    I bought the Chanel Purse from Galeries Lafayette and received the forms there. I went to the 1st floor and prepared the document in the Kiosk and then at the Airport where it seemed fine. The purse was purchased on September 8th and we left and did the process at the airport on September 9th. I haven’t received the refund on my credit card yet. Do you have any suggestions?

    Thank you,
    Khiem

    View Comment
    • June 2, 2019 / 7:12 am

      Dear Kheim,

      Thank you for your message about the tax refund policy in Paris from Galeries Lafayette!

      The tax refund process can take up to 3 months and sometimes a bit longer in the busy session. My suggestion is to be patient and it will arrive on your credit card 🙂

      I hope that answers your question regarding the tax back process in Paris at Galeries Lafayette.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  16. KHINE THET MON
    October 10, 2018 / 9:24 am

    Dear Diane,
    I bought 2 Chanel bags and 1 Burberry bag at Galleries Lafayette on 2 Sep 2018 and got a VAT refund at departmental store in cash amount £844.31. My trip was ended in London on 9 Sep 2018 and gave back my Tax refund slip at UK custom and showed all my bags there. They said the process is done and will send the paper back to Paris.
    Now, same VAT refund amount was deducted from my debit card,
    Why was this happening? I don’t ever expect of this kind of situation and thought something went wrong.
    Kindly advise.

    View Comment
    • June 2, 2019 / 7:48 am

      Dear Khine,

      Thank you for your message about the tax back policy in Paris from Galeries Lafayette-

      Did you drop the paperwork in the mailbox? Did you scan it? The reason you are getting charged the amount is because something did indeed go wrong in the process. I’m not exactly sure where it went wrong in the process? Did you happen to take a photo or make a copy of all the forms? If you did you can use those forms and send it directly to Galeries Lafayette and contact them.

      I’m so sorry to hear the tax refund process did not go smoothly for you, sometimes it can be complicated.

      I hope that answers your question regarding the tax refund process in Paris from Galeries Lafayette.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  17. Tanya
    October 15, 2018 / 5:07 am

    I went shopping at The Galeries Lafayette Paris on 12/09/2018. I made claims tax refund at Fiumicino airport before I leaving E.U. On 24/09/2018. The custom’ve stamped the receipt already and then I drop it off in the mailbox. I haven’t get money back via my card yet. When I get money back?

    Best regards
    Tanya

    View Comment
    • Diane
      Author
      October 15, 2018 / 6:18 am

      Dear Tanya,

      Great question! I understand how it can be frustrating not receiving your tax back immediately, but the tax refund can take up to 3 months. The reason it can take that long is because during the busy season there are many more tax refund forms being submitted. Hope that answers your question!

      Kind Regards,
      Diane
      Petite in Paris

      View Comment
  18. kini
    October 27, 2018 / 8:25 am

    Hi Diane,

    My friend bought the Monclear from galeries Lafayette,paris and did the tax refund there. She received cash back already. She had only one documentaion from kiosk, no envelope. She will leave at Frankfurt, the last EU country today. She is very nervous where tax form have to be sent after stamping from airport customs. Dose she need to mail this back? And to what address? Or is there mail box for this tax form? Because there is not company name of tax refund in her tax form. So we don’t know which mail box is for lafayette. Very urgently situation. please reply if you see this message as soon as possible

    View Comment
    • Diane
      Author
      October 28, 2018 / 1:48 pm

      Hello Kini,

      Thank you for your question. There should be a place for your friend to drop it off in a box at the Frankford airport. I would recommend your friend arrives early to located the tax back, and she can ask questions.

      Please make sure you ask someone when you are there so they can drop the box in the correct mail box.

      Hope that helps.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  19. Ybur
    October 28, 2018 / 11:40 am

    Hi,
    I purchased Gucci bag at Galleries Lafayette (Paris) last October, 12, 2018. Galleries tax section, gave me the tax form with all the details and my signature, and they told me that the form needs to be scanned in the CDG airport and drop it in the box. When I was in CDG airport on the tax refund section, I had the form scanned, the staff assisted me to do the scanning told me that no need to drop the form as scanning is sufficient. But until now I still haven’t received the credit of refund to my credit card. I also purchased LV items in the Louis Vuitton Champs Elysee store but within few days the credit for tax refund already shown in my credit card. So is it normal that it really has delay in the refund for Gallleries? Is it okey that I didn’t drop the form but scanning is enough as the form is still with me here back home?

    Thanks in advance for reply.

    View Comment
    • Diane
      Author
      October 28, 2018 / 1:55 pm

      Dear Ybur,

      Great question! I understand how it can be frustrating not receiving your tax back immediately, especially considering you already received your tax back from Louis Vuitton but the tax refund can take up to 3 months. The reason it can take that long is because during the busy season there are many more tax refund forms being submitted. If the staff told you you didn’t need to drop the form into the mail box that means it was able to be scanned digitally. Hope that answers your question!

      Kind Regards,
      Diane
      Petite in Paris

      View Comment
  20. Ruby R Ilaga
    November 8, 2018 / 5:14 am

    Hi.
    Bought shoes at galeria lafayette. Followed the process for tax refund at the store. I exited eu at rome fco airport. I had my papers stamped and the guy at the window said i should mail my envelope when i get back from the Philippines. Is this the real process? What must i do?
    Thanks!

    View Comment
    • June 2, 2019 / 7:52 am

      Dear Ruby,

      Thank you for your message about the tax refund policy in Paris from Galeries Lafayette!

      Did they have a mailbox of somewhere you could drop them at the airport? Did you get a green check mark when you scanned the envelope? If you did then you don’t have to mail them back. If you did not, you will be able to mail the paperwork back from the Philippines as well.

      Within 6 months after the date of purchase of your goods, you must address a tax refund request to:

      Direction Générale des Douanes et Droits Indirects
      Fiscalité, transports et politiques fiscales communautaires (bureau F1)
      11, rue des Deux Communes
      93558 Montreuil
      France

      I hope that answers your question regarding the tax refund process in Paris from Galeries Lafayette.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  21. Michelle Ting
    November 13, 2018 / 11:30 am

    Hi

    I purchase at Galeries on 4/10/2018, until today I not yet received the Vat refund. And my credit card company message
    RM0.00 Your AmBank/AmBank Islamic Card ending with 4630 was charged EUR25.03 on 13/11/18 at Galeries Lafayette .For queries,call our Ctc Ctr

    I didn’t get the refund and now charged me again the amount that I want to refund? What happen?

    View Comment
    • June 2, 2019 / 7:55 am

      Dear Michelle,

      I’m sorry to hear you’re having trouble with the tax refund process in Paris from Galeries Lafayette. The reason you are being charged is because somewhere in the process something wasn’t done correctly.

      Did you follow all the steps in the article and then drop the envelop in the mailbox at the airport?

      I recommend you contact Galeries Lafayette after you identify where in the tax refund process there was an error. That way when you talk to them you can describe in detail exactly what happened.

      Once again I’m sorry to hear you’re having issues with the tax refund process, it can be complicated sometimes.

      I hope that answers your question regarding the tax refund process in Paris from Galeries Lafayette.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  22. June
    November 13, 2018 / 8:54 pm

    Hi diane,

    I bought something at galeria lafayatte on 10nov, and i got bzck the tsx refund in cash euro41 straight away on the same day. I had no idea that i still need to drop “tax refund form” to the custom. Now i lost the form, probably i throwed it away already as i thought the procedure has completed after i got back in cash. Tomorrow i am leaving to zuruch from germany. What should i do now since i lost the tax refund form?

    View Comment
  23. Meu
    November 14, 2018 / 9:15 am

    I got the same problem as Wendy too and I have done all the procedure that she mentions, when the self check Pablo kiosk denied approval one of my summary tax i went to the counter for assistant for manually approval and then drop it the box.
    It’s been 2 months and half and I wander is there any way that I could track the status? Which company that Galeries Lafayette using, Global blue or premier Tax? I try premier tax but no answer yet. Thanks

    View Comment
  24. Meu
    November 14, 2018 / 9:16 am

    I got the same problem as Wendy Au too and I have done all the procedure that she mentions, when the self check Pablo kiosk denied approval one of my summary tax i went to the counter for assistant for manually approval and then drop it the box.
    It’s been 2 months and half and I wander is there any way that I could track the status? Which company that Galeries Lafayette using, Global blue or premier Tax? I try premier tax but no answer yet. Thanks

    View Comment
  25. Pam
    November 21, 2018 / 2:45 pm

    Hello, how can I check status of a purchase I made at GL in Nov 2018.i understand it can take three months. But I jist want to make sure it is being taken care of. It’s a pretty big amount.
    Please advise

    View Comment
  26. Rina
    December 5, 2018 / 3:24 pm

    Hi Diane,
    I purchased LV bag and Mont Blanc belt at Galeries Lafayette Haussmann Paris on Nov 27. Then on Nov 30 at CDG I did the self scan for both forms (plus another 2 forms from different malls on a different date) and all the forms (total 4 forms) were confirmed & accepted. Then I put them all in one Global Blue envelope and dropped it off in the box.
    Surprisingly quick I received an email on Dec 3 stating that 3 forms are already processed. And today (Dec 5) I just checked and found the tax refund for the 3 forms are paid to my credit card. However up to now there is no information on 1 form, for the mont blanc purchase. What should I do? Is it common that not all is refunded at once? Thanks

    View Comment
  27. Crystal
    December 7, 2018 / 3:48 am

    Hey I would like to ask if my last stop is London in the UK, after doing the tax refund in Galeries Lafayette do I drop off the form in Paris or London airport? Since UK has undergone Brexit and I’m not exactly sure if the tax refund policy is still according to EU’s or not.

    View Comment
  28. Mark
    December 8, 2018 / 7:18 pm

    Bonjour Dianne,

    Thank you for sharing your insights on this blogpost, super helpful! Hoping you can provide some guidance as I recently purchased a few items at Galeries Lafayette. While generating the tax refund slip using the self service kiosk, I selected credit card refund and swiped my card in the machine (instead of inserting it since that approach didn’t work). Afterwards, I noticed only the words “carte bancaire” under the mode de remboursement section of the form was printed but did not see the actual credit card number listed (or even the greyed out version to ensure privacy). Given that, I’m unsure whether my credit card number was captured in the system for the tax reimbursement as other forms completed at the LV store have credit card numbers printed out on the form. Would you know if that’s to be expected?

    When I scanned the forms at the PABLO machine at CDG it was approved and subsequently dropped the forms off at the bins but haven’t been able to track progress either through Global Blue (https://secure.globalblue.com/tax-free-shopping/refund-tracker) or Premier Tax Free (https://premiertaxfree.com/track-my-refund).

    Curious if you know of another way (or website) to track the progress of my tax refund online?

    Merci Beaucoup!

    Mark

    View Comment
  29. Nitin
    December 11, 2018 / 7:51 pm

    Hi, I have got the custom stamping done on the tax refund form at the Amsterdam airport. However, I didn’t have the envelope for dropping in the mail box. Where should I send the form to now.?

    View Comment
  30. riswandy wasir
    December 15, 2018 / 8:39 am

    `My family bought several things in the gallery Lafayette, Paris on 1 December 2018. They forgot to take the tax refund form. They have left for Malaysia. They gave me the slip of purchase. Could you give me information how can I make a refund while I am in the Netherlands now?

    Kind regards,
    Riswandy

    View Comment
  31. Melina Noviani
    January 1, 2019 / 5:16 pm

    Hi, I purchased some good in Galeries Lafayette last November (11th November), i got the tax refund amount in cash immediately through the machine which located at Galeries Lafayette, with a guarantee of my credit card. The customer service at the tax refund counter said that i need to collect a custom stamp within 21 days, otherwise they will charge my credit card with the amount of tax refund i got. I have done everything they told us (collect a custom stamp and put it in the mail box). However, today when i checked my credit card settlement, there is a charged in my credit card, which is the same as the amount of tax refund i got, and it is being charged by Galeris Lafayete. So what should i do now? do you have some advise? and why galeries lafayete charged my credit card when i already get a custom stamp and put it in the mail box?

    View Comment
  32. Laura
    January 1, 2019 / 7:55 pm

    Hi there!
    So I’m planning a trip to Ireland, the UK, and Paris is October of this year from Houston, Texas. Of course, I’m planning on shopping luxury while I’m there. I’m flying from and back to the States via Heathrow, but am planning on doing a majority of my shopping in Paris, and am nervous about how getting my VAT refund will work since Brexit is supposed to take place prior to my trip. I was wondering if there is any way to get everything processed in Paris before hopping back onto the Eurostar to London that you were aware of? I’ve been searching for answers relentlessly via Google, and they haven’t been much help. Thanks for any tips in advance!

    View Comment
  33. Fany
    January 1, 2019 / 11:08 pm

    Hi dear.
    I buy chanel bag and Lv in galleries lafayette at 26 Dec 18, and got tax form. But i dont stamp tax form in France custom because almost late taking my flight to another country. I will leave Erope from Milan at 7 january. Kindly need your information, can i take stamp from Milan custom? Or only can get stamp from lokal French custom? Btw, LV used global blue and chanel use galleries lafayette tax section. Kindly need your respon as fast as possible. Because i will back to my country T.T

    View Comment
  34. Cassandra
    January 4, 2019 / 11:15 pm

    Hi,
    I bought a LV in Paris and will be leaving the EU via Barcelona in 2 days. Can I use the DIVA machine at Barcelona Airport to scan the Pablo form from France. Are they the same system? LV uses Global Blue in both countries. I have an early flight and may not have time to stand in line for the custom stamp. Please advise. Thanks!

    View Comment
  35. Elykoshi
    January 8, 2019 / 6:04 pm

    Hi Diane,

    I had purchased from dior Galleries Lafeyette (Paris) and had completed the tax refund from self help kiosk there. We left Europe from London and we had our tax form stamped at the airport. The tax form wasn’t returned to us and being taken back by the custom officer there saying they will sent the form for us.

    Would like to check if that is the correct procedure because I had asked the form back for mailing but officer answered that is not necessary. Thanks.

    View Comment
  36. Charlene L.
    January 9, 2019 / 9:20 am

    Dear Diane,

    noted that you are the tax refund expertise for helping people to solve their tax refund problem and i m very happy to browse the web site here.
    i m from Hong Kong, and i brought a Chanel handbag at paris Galeries Lafeyette at early Nov, and i picked to refund the tax to my credit card, and i still havent receive my tax refund until now, while i already receive the tax refund from the anothe Chanel bag which i brought from other Paris Chanel shop. i am a bit worried as i had sent out the enquiries email to galaries Lafayatte at [email protected] as shown in my tax free form, and i am not sure whether they would response me about the progress. when i was returned to Hong Kong from my last destination in London, i did all tax refund process from London airport under the assistant of staffs in London tax refund counter, i wonder whether i can really receive my tax refund by Jan 2019…as i m not familar with parisian culture, and i m worried that they would not read my english email and do not response my case. and what can i do further?? thanks for your advise!!

    View Comment
  37. lim
    January 24, 2019 / 3:45 pm

    hi , i purchased FENDI from Galeries Lafayette. after 5 weeks i still havent received refund . therefore i wrote in email to Globalblue to check. But now i received below email replied from GLOBAL BLUE , please help to clarify is that a VAT operator named Galeries Lafayette.? i am in doubt
    **********************************************************************************************************************
    Hi,
    Your Form doesn’t belong to Global Blue but to a different VAT operator – Galeries Lafayette.
    ​For more information, I suggest that you contact Galeries Lafayette directly.
    I’m also sending you their contact details below:[email protected]
    ​I hope this information will be useful for you.
    ​Have a nice day.
    Kind regards,
    Eva J
    Customer Service Team
    Global Blue
    *******************************************************************************************************

    View Comment
  38. Hamzah
    February 18, 2019 / 12:43 pm

    Hi,

    If I purchase a bag from Louis Vuitton at Galeries Lafayette, can i get cash vat refund on the day itself? Do I need to do anything else? I’m so sorry but I’m a bit confuse.

    View Comment
  39. Windy
    March 10, 2019 / 4:38 am

    Hi
    I’m tracking my tax refund form through post.NL, and they need the address stated in the envelope from Gallaries Lafayette. Can you help me? Since I already contact Lafayette but no respond. I need to know the address stated in the envelope of tax refund from Galleries Lafayette.

    Thank you so much

    Best Regards,

    Windy

    View Comment
  40. Aileen
    March 20, 2019 / 9:43 pm

    hello, Diane

    I did self-service tax back refund machines but didn’t do paper work or drop off tax refund paperworks afterward.
    I remember there were green check sign after I scanned all my tax refund papers from stores.

    can i still get my tax refund? or do I need to to contact and send all the paper works (I only have pictures of the paper works?

    View Comment
    • June 2, 2019 / 6:55 am

      Dear Aileen,

      Thank you for your message about the tax refund policy in Paris from Galeries Lafayette!

      Did you receive a green check mark when you scanned the documents? If you received a green check mark when you scanned the documents you didn’t have to drop them into the mailbox.

      If you did not receive the green check mark then you had to drop them in the mailbox at the airport in order to receive your tax back from Paris.

      However, you always have the option to mail the forms as well even though you are back in America.

      I hope that answers your question regarding the tax refund process in Paris from Galeries Lafayette.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  41. Aileen Choi
    March 20, 2019 / 9:45 pm

    hello, Diane

    I did with self-service tax back refund machines but didn’t do paper work or drop off tax refund paperworks afterward.
    I remember there were green check sign after I scanned all my tax refund papers I got from stores.

    can i still get my tax refund? or do I need to to contact and send all the paper works (I only have pictures of the paper works?

    View Comment
  42. Ray
    March 29, 2019 / 3:43 am

    Dear Diane,
    If i process the tax refund in Galeries Lafayette and opt for refund in cash on the spot, do i still need to stamp the form in my last exit point from EU? I will leave EU from Brussels. Can i drop the form there or i need to mail it by myself?
    Thanks for posting this valuable info.

    View Comment
    • Diane
      Author
      March 29, 2019 / 7:50 am

      Dear Ray,

      Great question, if you opt in for the refund in cash they will provide it to you immediately, then you will still need to drop it off at the airport before you leave the EU. There should be a stand / booth at the Brussels airports where you will scan the paper and then drop it in the box. I would recommend googling the exact location of where it’s located in the airport before you arrive.

      I hope that helps!
      Kind Regards,
      Diane

      View Comment
  43. kang
    April 9, 2019 / 5:05 am

    Dear Diane,
    I bought a necklace in lafayee and leave EU from Frankfort , Germany, I get stamp but could not find a mailbox, so I still bring the receipt back to china.
    what should I do?
    thank you!

    View Comment
    • Diane
      Author
      April 13, 2019 / 9:01 am

      Dear Kang,

      Thank you for your message regarding understanding the tax back process in Paris. You should bring it back to China, and then find out where you mail it to in China. Each country will have a different location to mail it to.

      I hope that helps.

      Best,
      Diane

      View Comment
  44. neha nomula
    April 12, 2019 / 10:26 pm

    Dear Diane,
    I have made a purchase at Galeries Lafayette on March 17th and I left France on March 19th 2019. I scanned my form at the airport and also sent it back to Galeries Lafayette but i havent got any refund back to my card. Can you please help me or tell me a way to track my refund.
    Thank you.

    View Comment
    • Diane
      Author
      April 13, 2019 / 9:03 am

      Dear Neha,

      The tax back refund process in Paris can take up to 3 Months, and sometimes even longer depending on if it’s busy season.

      Did you drop your form in the box at the airport?

      I hope that answers your questions in regards to the tax refund process in Paris.

      Best,
      Diane

      View Comment
  45. Veronica
    April 15, 2019 / 2:49 am

    Dear Diane,
    I made a purchase at Fendi in Galeries Lafayette on March 16th and I left France on March 21st 2019. I scanned the tax form at the airport and it declined, therefore I had to take it to customs and he asked to see the bag and I showed it to him ( I was wearing it) he scanned the form. Afterwards, I dropped off the scanned form in the Airport drop box. but i havent got any refund back to my card. Can you please tell me a way to track my refund.? Im concerned as I also made purchases elsewhere where global blue and premier tax where used and within 1-2 weeks after leaving Paris I received my refunds except from the Gallerias Lafayette Purchases.
    Thank you.

    View Comment
    • Diane
      Author
      April 17, 2019 / 7:23 am

      Dear Veronica,

      The tax refund process in Paris can be quite confusing. When the refund was declined it adds extra time to the refund process. This is why I always tell everyone it could take up to 3 months. (I’ve even had things take a little longer since I came during the busy season) If you’re anything like me, I hate waiting for my refund, but definitely be patient and it will happen.

      hope that helps and provides you with a little more information on the tax refund policy in France!

      Kind Regards,
      Diane

      View Comment
  46. Phuong Nguyen
    April 22, 2019 / 10:28 am

    Dear Diane,
    I made a purchase at Chanel in Galeries Lafayette on April 6 2019 and I left France on April 7 2019. I scanned the tax form at the airport and it was accepted. Afterwards, I dropped off the scanned form in the Airport drop mail box. but i haven’t got anything showing my refund is being processed. Could you please tell me a way to track my refund.? I’m concerned as I also made purchases which global blue where used and within 2 weeks after leaving Paris I received my refunds except from the Gallerias Lafayette Chanel.
    Thank you very much for you kind consideration.

    View Comment
    • Diane
      Author
      May 2, 2019 / 8:04 am

      Dear Phuong,

      Thank you for your message regarding the tax refund process in Paris, France.

      The tax refund process can take up to 3 months, especially during the busy season sometimes things get processed slower.

      Sometimes the forms get processed very quickly like in your case, and other times it takes longer.

      I hope that answers your question regarding the tax refund process in Paris, France.

      Best,
      Diane

      View Comment
  47. Selva Astudillo
    May 1, 2019 / 2:59 pm

    Dear Diane ,
    I purchased two longchamp bags at Galeries Lafayette on April 29th and made the tax refund process there and got the cash back immediately. However, I left from France but at the airport I totally forgot to look for the Pablo machines. Now I am back in the states and don’t know how the process is. I read on the information that Galeries Lafayette gave me that they could fine me for not scanning it. So I am very nervous about it. Hope you can help me with this.
    Thank you

    View Comment
    • Diane
      Author
      May 2, 2019 / 8:02 am

      Dear Selva,

      Thank you for your question regarding the tax refund process in Paris. Did you already receive the refund from Galeries Lafayette in cash before you left? If you do not submit it and you received the tax back, they will automatically charge your credit card the amount you received back.

      If you simply forgot to submit the tax refund paperwork at the airport and did not collect a refund at Galeries Lafayette and got the forms you won’t be charged

      You can still submit it from the USA, please follow this process:

      Within 6 months after the date of purchase of your goods, you must address a tax refund request to:

      Direction Générale des Douanes et Droits Indirects
      Fiscalité, transports et politiques fiscales communautaires (bureau F1)
      11, rue des Deux Communes
      93558 Montreuil
      France

      This request MUST be supported by the following documents:

      A copy of your passport;
      A copy of your travel ticket or your boarding pass;
      An “attestation de présentation des marchandises” issued by a French Consulate. In order to get this document you must go to the Consulate with the goods you bought, your passport and your plane ticket – OR –
      The U.S. Customs or Canadian Customs declaration you made for those goods when entering your country;
      A letter with exhaustive explanations of the reasons why you were not able to get your form stamped when leaving France; AND
      The Retail Export Form.

      I hope that answer your question regarding the tax back refund process in Paris, France.

      Best,
      Diane

      View Comment
  48. Yanling
    May 13, 2019 / 3:21 pm

    Hi Diane,

    I am going to Frankfurt after Paris and I will be leaving for home from Frankfurt. I bought something from La Fayette and received cash on the spot. I was advised to look for the Pablo scanner in Frankfurt Airport. Will there be such a scanner outside of Paris?

    Thank you.

    Regards
    Ling

    View Comment
    • June 2, 2019 / 6:49 am

      Dear Ling,

      Thank you so much for your message regarding the tax refund process in Paris at Galeries Lafayette.

      There should be a Pablo scanner at the Frankfurt Airport I would double check before you arrive, if not see if you could use the global blue scanner instead.

      Every airport has the tax refund scanners.

      I hope that answers your question in understanding the tax refund process in Paris at Galeries Lafayette

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  49. Solanda Lee
    May 21, 2019 / 2:15 am

    Hi thank you so much for your help! Would you recommend cash or credit for max return? And if cash, would you recommend euro or dollars?

    Thank you!

    View Comment
    • Diane
      Author
      May 21, 2019 / 11:00 am

      Dear Solanda,

      Thank you for your message regarding the tax refund policy / process in Paris. I would recommend for the max return to get the refund back on your credit card, while it does take longer you get a higher percentage back.

      I hope that answers your question regarding the tax refund policy.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  50. Maybelle
    May 25, 2019 / 10:56 am

    Dear Diane,

    I purchased a pair of Gucci sneakers at Galeries Lafayette on the 18th of April and left the Schengen area from the Florence airport on the 24th of April. How can I track the tax refund (via credit card) for my purchase at Galeries Lafayette? Is it through Global Blue or Premier? It’s not indicated in the form whether it’s Global Blue or Premier.

    Thanks in advance for your help!

    Kind regards,
    Maybelle

    View Comment
    • Diane Coletta
      Author
      May 30, 2019 / 8:22 am

      Dear Maybelle,

      Thank you for your message regarding the tax refund policy / process in Paris.

      The machine you would use for the tax refund process for galeries lafayette is the PABLO system. Did you use this system at the airport?

      For the future if you want to track using Premier you would use this link: https://premiertaxfree.com/track-my-refund

      Keep in mind it does take up to 3 months to receive the tax back on your credit card.

      I hope you better now understand the tax refund process in Galeries with Galeries Lafayette

      Best,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  51. June 2, 2019 / 7:23 am

    Dear Khine,

    Thank you for your message about the tax back policy in Paris from Galeries Lafayette-

    Did you drop the paperwork in the mailbox? Did you scan it? The reason you are getting charged the amount is because something did indeed go wrong in the process. I’m not exactly sure where it went wrong in the process? Did you happen to take a photo or make a copy of all the forms? If you did you can use those forms and send it directly to Galeries Lafayette and contact them.

    I’m so sorry to hear the tax refund process did not go smoothly for you, sometimes it can be complicated.

    I hope that answers your question regarding the tax refund process in Paris from Galeries Lafayette.

    Kind Regards,
    Diane

    Diane Coletta
    Petite in Paris

    View Comment
  52. Regina
    June 5, 2019 / 6:55 am

    I am going through CDG in a couple weeks. Now that the LV store is open in the airport and is duty free, would you recommend shopping there or still in the city? Would the price be significantly different you think? If I shop in the duty free, that will eliminate me having to process the VAT refund right?

    View Comment
    • June 5, 2019 / 7:21 am

      Dear Regina,

      Thank you for your message about the tax refund process in Paris.

      If you are looking for something specific I would recommend shopping in the store in the city. I only say this because the airport stores have a very limited quantity of what they have in the store. I haven’t been to the LV store at the airport before, but I have been to other higher end designer stores at the airport and they are small boutiques. The flagship store or another store in the city will most likely have what you’re looking for.

      You are correct – The airport pricing will already have the tax deducted from the price, meaning you wouldn’t have to process the VAT refund at the airport.

      I hope that answers your question about the tax refund process in Paris.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  53. Carrie
    June 12, 2019 / 8:22 am

    I forgot to do the VAT refund at the airport but I am now back to Hong Kong, pls advise ways for doing the tax refund? Thanks.

    View Comment
    • Diane
      Author
      June 14, 2019 / 11:13 am

      Dear Carrie,

      Thank you for your message about the VAT tax refund process in Paris at Galeries Lafayette.

      Yes you are able to still submit your tax refund process even though you’ve returned back to Honk Kong.

      Within 6 months after the date of purchase of your goods, you must address a tax refund request to:

      Direction Générale des Douanes et Droits Indirects
      Fiscalité, transports et politiques fiscales communautaires (bureau F1)
      11, rue des Deux Communes
      93558 Montreuil
      France

      This request MUST be supported by the following documents:

      A copy of your passport;
      A copy of your travel ticket or your boarding pass;
      An “attestation de présentation des marchandises” issued by a French Consulate. In order to get this document you must go to the Consulate with the goods you bought, your passport and your plane ticket – OR –
      The Declaration you made for those goods when entering your country;
      A letter with exhaustive explanations of the reasons why you were not able to get your form stamped when leaving France;
      The Retail Export Form.

      I hope that answers your question regarding the tax refund process in Paris.

      Kind Regards,
      Diane

      Diane Coletta
      Petite in Paris

      View Comment
  54. Gene Ng
    June 14, 2019 / 9:16 am

    Dear Diane,

    I have a question about Vat refund from Galaries Lafayette Paris.
    I didnt collect the prepare envelope which provided by the store and which address do I need to mail back the forms in order to process for my refund ?
    Thanks

    Best regards,
    Gene

    View Comment
  55. Diane
    Author
    June 14, 2019 / 11:21 am

    Dear Gene,

    Thank you for your message in regards to the tax refund process at Galeries Lafyatte.

    Have you already left paris or are you at the airport currently? The Airport will have envelopes available for you if you lost yours. If you are already back in your home country and you haven’t submitted your tax refund back yet, please follow these steps:

    Within 6 months after the date of purchase of your goods, you must address a tax refund request to:

    Direction Générale des Douanes et Droits Indirects
    Fiscalité, transports et politiques fiscales communautaires (bureau F1)
    11, rue des Deux Communes
    93558 Montreuil
    France

    This request MUST be supported by the following documents:

    A copy of your passport;
    A copy of your travel ticket or your boarding pass;
    An “attestation de présentation des marchandises” issued by a French Consulate. In order to get this document you must go to the Consulate with the goods you bought, your passport and your plane ticket – OR –
    The Declaration you made for those goods when entering your country;
    A letter with exhaustive explanations of the reasons why you were not able to get your form stamped when leaving France;
    The Retail Export Form.

    I hope that answers your question regarding the tax refund process in Paris.

    Kind Regards,
    Diane

    Diane Coletta
    Petite in Paris

    View Comment
  56. Diane
    Author
    June 17, 2019 / 7:18 am

    Dear Jacq,

    Wow sorry to hear all this is happening with you and the tax refund process in Europe.

    Please keep me posted on what happens, so I help other people if this happens to them .

    Kind Regards,
    Diane

    Diane Coletta
    Petite in Paris

    View Comment

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